Viviane Lapointe

Sudbury MP Provides Update on Service delivery during Canada Post labour disruption

November 20, 2024

SUDBURY – Member of Parliament for Sudbury, Viviane Lapointe, says her office has received many calls from constituents who are worried about the Canada Post strike.

“Seniors have called worried they may not receive their Canada Pension Plan or Old Age Security cheques. Some are worried about their Disability Benefit, while others are waiting for their passports,” said MP Lapointe.

Lapointe says Service Canada has implemented several measures to support those who rely on mail. These include:

Benefits and Programs:

Canada Post has agreed to deliver physical cheques once a month for the Canada Pension Plan (CPP), the CPP disability benefit, Old Age Security (OAS), the Canada Child Benefit (CCB) and the Canadian Benefit for Parents of Young Victims of Crime.
For public pensions, which include the CPP, the CPP disability benefit and OAS, in collaboration with Public Services and Procurement Canada, the Department has released the November cheques for early delivery to mitigate potential delays that the mail disruption could cause.
Canadian Dental Care Plan (CDCP) clients can view their determination letters through their My Service Canada Account. To review the status of their application, they can use the status checker.
Individuals who receive their Employment Insurance (EI) cheques by mail are encouraged to sign up for direct deposit, if possible. Once signed up, clients will generally receive their payment in two to three days. For the remaining clients, if they contact Service Canada to indicate they are in dire need, arrangements will be made to have their cheque delivered to their homes by a courier service.
Social Insurance Number (SIN) applicants can apply for their SIN in person or through the eSIN online application. They can also view their SIN through My Service Canada Account.
EI clients can visit My Service Canada Account to view their decision letters and use the Document Upload feature to submit information needed for their claim, such as medical certificates. During the labour disruption, Service Canada will be unable to mail access codes for new clients. Clients can obtain a new access code by calling the EI call centre or visiting a Service Canada Centre.

Passports:

Those who have applied for a new passport and chose to get it by mail will have it sent to them as soon as mail service resumes. If you have already submitted an application and are in urgent need to receive a passport, you should contact the Passport Program at 1-800-567-6868 or visit a Service Canada Centre to request to have their passport transferred to one of the 60 Service Canada locations that offer pick up service. Note: Sudbury Service Canada is one of 60 locations.
If you mailed your passport application just prior to the start of the Canada Post labour dispute, it’s possible that Service Canada has not received the application. In these cases, we will not be able to process the application until mail service resumes.

Mon:	9:00AM to 4:30PM
Tue:	9:00AM to 4:30PM
Wed:	9:00AM to 4:30PM
Thu:	9:00AM to 4:30PM
Fri:	9:00AM to 4:00PM
Sat:	Closed \| Fermé
Sun:	Closed \| Fermé

SUDBURY – Member of Parliament for Sudbury, Viviane Lapointe, says her office has received many calls from constituents who are worried about the Canada Post strike.

“Seniors have called worried they may not receive their Canada Pension Plan or Old Age Security cheques. Some are worried about their Disability Benefit, while others are waiting for their passports,” said MP Lapointe.

Lapointe says Service Canada has implemented several measures to support those who rely on mail. These include:

Benefits and Programs:

Canada Post has agreed to deliver physical cheques once a month for the Canada Pension Plan (CPP), the CPP disability benefit, Old Age Security (OAS), the Canada Child Benefit (CCB) and the Canadian Benefit for Parents of Young Victims of Crime.

For public pensions, which include the CPP, the CPP disability benefit and OAS, in collaboration with Public Services and Procurement Canada, the Department has released the November cheques for early delivery to mitigate potential delays that the mail disruption could cause.

Canadian Dental Care Plan (CDCP) clients can view their determination letters through their My Service Canada Account. To review the status of their application, they can use the status checker.

Social Insurance Number (SIN) applicants can apply for their SIN in person or through the eSIN online application. They can also view their SIN through My Service Canada Account.

Passports:

If you mailed your passport application just prior to the start of the Canada Post labour dispute, it’s possible that Service Canada has not received the application. In these cases, we will not be able to process the application until mail service resumes.

MP Lapointe added that anyone who has questions or concerns regarding these services, they can contact her office at 705-673-7107 or [email protected]